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Return Request Timeframe: You may request a return within 30 days of receiving the item (the product must be unused and in its original packaging).
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Return Conditions:
- The item must be in resalable condition (no damage, stains, and all accessories included);
- Original packaging must be intact.
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Refund Process:Submit a return request → Ship the item back after approval → Warehouse confirms the item is in compliance → Refund will be issued to your original payment account (processing time depends on your payment provider).
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Shipping Fee Notes:
- If returning due to product quality issues: We will cover the return shipping cost;
- If returning for personal reasons: You will be responsible for the return shipping cost.
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Customer Support: For any questions, please contact us at Max@outerprocorp.com. We will respond within 1-2 business days.
- Note: OuterMust is a sub-brand of OuterPro Corp. Customer service and logistics are managed by OuterPro Corp.